Contact Centre, Senior Officer/manager (mnc Bank)
Singapore, Singapore
Job Description
The Opportunity:
- Contact Centre Environment, MNC Bank
- Candidates with strong relevant years of experience can be considered for senior position
- Permanent Role | Basic up to $6000 + Bonus
- Location: Tampines
- 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday
The job:
- Monitoring and promptly responding to incoming calls/emails/social media platform
- Identifying and resolving customer issues and inquiries received via various communication channel
- Performing service recovery
- Analyzing data, identifying areas for improvement, and implementing process enhancements
- Providing management support to customer service officers by reviewing and resolving transactions
- Conducting coaching sessions and on-the-job training
- Degree/Diploma in any discipline
- 3 to 5 years of banking contact centre experience
- Candidates with strong relevant years of experience can be considered for senior position
- Experienced in handling corporate clients will be an advantage
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We\'d love to hear from you!
- We regret that only shortlisted candidates will be notified.
EA Personnel No: R1985905
EA License No: 91C2918
Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378
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Job Detail
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Job IdJD1407893
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned