Contact Centre Team Lead (jurong)
Singapore, Singapore
Job Description
The Opportunity:
- Permanent Role
- Working Location: Jurong
- Basic + AWS + VB
- Monitor real-time performance, manage resources, and deploy manpower; prepare statistics and reports
- Supervise 12 Customer Service Associates (CSAs) by conducting regular call/email audits, performance reviews, and periodic training
- Handle feedback from internal and external parties through investigation and service recovery, ensuring excellent customer service and accurate information
- Manage hotline administrative functions, including booking or rescheduling appointments, handling emails, referral requests, emergency activations, and coordinating with other departments to resolve requests
- Diploma/Degree in any discipline
- Prior customer service experience or contact centre environment will be an advantage
- Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
- Apply through this application or drop us an email at Kelly.Ong@adecco.com stating the job you are applying for.
- Only shortlisted applicants will be contacted
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378
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Job Detail
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Job IdJD1463360
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned