Job Description

Genpact is a global MNC with a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Transformation happens here. Come, be a part of our exciting journey!Inviting applications for the role of Content Moderator, Trust and Safety (Social Media)Work Location: Chai Chee Road, SingaporeResponsibilitiesDay-to-day responsibilities may include, but are not limited to: Tracking and following up on queues, ticketing and content labelling (Content Management) Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance. Demonstrates strong problem-solving capabilities on content management Serve as an advocate for the user community Label content and flag for action Provides prompt and efficient service to client including appropriate escalation of any issues. Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. Process Trust & Safety related jobs/cases and to also provide workflow support & testing In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity. Our employees' well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.Qualifications we seek in you! Able to work on midnight, 24 X 7 rotating weekday and weekend shift on a rotational basis, based on the schedule and business requirement Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree Fresh graduate or candidate with experience in backend support/service support/related field Effective, clear and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools Flexibility to take on multiple tasks, problem solving/critical thinking skills Demonstrates composure, professional attitude and technical (Computers, Internet) savvy Preferably with service support experienceWhat can we offer?. Attractive salary. Stable job offers. Work in a multicultural and diverse environment. Genpact supports professional trainings and great career development opportunities. Free access to Genpact award-winning learning platform
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