Content Writer

Taguig, Philippines

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Job duties

Write, edit, and publish internal communications/announcements for Google support agents
Clarify announcement details with Product Support Managers and other product SMEs
Stage announcements in client's proprietary agent communications tool
Review content for accuracy and adherence to editorial guidelines and quality
Manage announcements for multiple products, ensuring publishing target dates are met

Minimum qualifications

Journalism/Communications degree or any BA/BS degree or equivalent practical experience
1-3 years of professional working experience
Excellent written and verbal English communication skills(moderate proficiency will meet expectations)
Ability to translate complex technical ideas into easy concepts for any user to understand
Extraordinary attention to detail
Ability to work in a fast-paced environment full of ambiguity and tight deadlines
Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities

Preferred qualifications

Experience in customer service or technical support a huge plus
Experience writing support content (help articles, email templates, etc.) for a global audience
Experience working in a content or knowledge management system (CMS/KMS)
Working knowledge of Google Docs
Tech savvy with good orientation for early technology adoption

Job Type: Full-timeSchedule:

Ability to commute/relocate:

Taguig City: Reliably commute or planning to relocate before starting work (Required)

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