Job Description

What the role is:
Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.
What you will be working on:

• Provide comprehensive assistance to CPF members through various channels including phone calls, face-to-face interactions, email correspondence, delivering personalised service that addresses their enquiries about CPF schemes and services. o Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. o Participate in essential training programmes and briefings to stay current with CPF policies and procedural changes, ensuring accurate and up-to-date service delivery.

What we are looking for:
We value commitment and diverse language abilities in our Contract for Service (CFS) Agents. While not all requirements need to be met, the following qualities and capabilities will contribute to your success in this role: o Possesses strong communication skills in colloquial Singaporean English, with proficiency in additional languages or dialects being an advantage. o Shows aptitude for clear written communication and correspondence. o Ability to solve problems, alleviate conflicts, and escalate issues tactfully. o Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality. o Ability to provide support, answer questions, and resolve issues efficiently. o Relevant experience in customer service environment. Employment Type: This is a flexible work arrangement position (i.e. not a full-time/contract position) where agents are engaged as independent contractors on a Contract for Service (CFS) basis. You will be: o Remunerated based on the number of completed service interactions (either phone calls, emails correspondences or face-to-face interactions). o Eligible for additional incentives upon for meeting KPIs. o Greater flexibility in choosing your working hours within our operating hours. This flexible arrangement is ideal for: o Individuals seeking supplementary income with flexible hours o Former customer service professionals looking for flexible work opportunities. Working arrangement: o Work location would be at: ? CPF Tampines (For Call Centre Agents) ? CPF Novena (For Correspondence Unit Agents) ? Service Centres at Maxwell, Bishan, Woodlands, Tampines, or Jurong* (For Service Centre Agents) *Jurong Service Centre will be temporarily closed from August 2025 to February 2026 Applicants, please indicate your preferred service channels (i.e. calls, correspondence/emails, and service centre) at the top of the resume that you will be submitting with the application. Example according to preference: 1) Correspondence/Email 2) Calls 3) Service centre Comprehensive training will be provided at CPF Novena for up to 10 days to ensure you are well-equipped for the role.
About Central Provident Fund Board:
Central Provident Fund (CPF) Board is the cornerstone of Singapore's social security system, committed to serving and empowering over 4 million members in securing their retirement, healthcare, and housing needs. As an employer, we believe in developing our people to do their life's best work through the 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that our work we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job, acquire new skills, and broaden your knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. Our people are our greatest asset, and we champion a culture of respect, diversity, and inclusivity, where every voice is heard and contributions are recognised and celebrated. We are a recipient of the Enabling Mark (Gold) by SG Enable, we welcome candidates with disabilities and are committed to providing an inclusive and supportive work environment. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore. To learn more about CPF Board, visit our website at www.cpf.gov.sg.

Skills Required