Job Description

Contract Logistics Customer Services Specialist | Singapore | SG2077405You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.YOUR ROLEYour primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.YOUR RESPONSIBILITIES

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

YOUR SKILLS AND EXPERIENCES

• Your strong customer management skills + knowledge of order management, will be the key.
• You will be successful in this role because of your knowledge across our operations + because you possess the key attributes we are looking for along with a passion for keeping all of your customers, suppliers + community safe.
• At least 2-3 years experiences in Warehouse/Logistics/Supply Chain/Operation Management
• Well verse in SAP System, Warehouse Management System/ MS Office
• Experiences in Inventory management, Cycle Count
• Good communication & organizational skills
• Willing to work in Pioneer, West

GOOD REASON TO JOINAs an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.ABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world\'s leading logistics companies.CONTACTFarah
farah.zainal@kuehne-nagel.com

Kuehne+Nagel