Job Description

Job Category: Legal, Risk, Sustainability & Compliance
:
Manager, Contract Management (APAC)
Location: Singapore
Opportunity Snapshot
Digital Realty seeks an agile professional for the Manager, Contract Management position within the Legal organization. This role is responsible for overseeing the contract management activities, including assisting internal teams with contract generation process, as well as abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. The Manager, Contract Management is also responsible for contract process improvement, contract database management, operations support, data maintenance, domain stewardship, data reporting, and continuous improvement through automation and innovation.
The Role
Contract Data Management & Maintenance:
Responsible for the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.
Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information, and any relevant customer details for customers in commercial, enterprise and global account segments.
Accurately inputting vendor contract information into databases or software systems (such as a CLM system), including details such as contract start and end dates, terms and conditions, pricing information, and any relevant details for non-standard vendor agreements.
Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner.
Ensure all contract data is maintained with high levels of accuracy, consistency, and reliability, in alignment with company-wide data governance processes.
Identify and rectify any data entry errors or inconsistencies to uphold the highest standards of data integrity.
Support development and maintenance of contract data model definitions in the system.
Support data quality monitoring initiatives, ensuring systematization in the tool.
Identify dependencies between data, processes and systems.
Maintain the data dictionary up-to-date to ensure consistent data definitions and usage across the organization.
Contract Management:
Primary contact for contract management activities, supporting internal teams with template generation (as required), as well as with Service Order document drafting, when it comes to special terms aligned with corresponding Playbook.
Knowledge management of contract landscape, acting as the first point of contact for any CLM/contract-related questions, including regarding contract hierarchy, correct contract template selection, validating data in the system and managing data access.
Support the contracting process with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process.
Contract Data Reporting:
Generate dashboards/reports based on contract data to support informed decision-making across the organization, reporting and tracking of contractual obligations
Continuous Improvement, Automation and Innovation:
Supervising the creation, system implementation and correct use of contracting templates and workflows.
Identify pain points and suggest areas to optimize the process.
Continuously seek ways to improve contract data management processes through innovation and adoption of best practices and automation.
Support initiatives for CLM data enhancement through AI tooling.
Compliance:
Maintain strict adherence to internal business process SLAs, guaranteeing contract data and reporting are completed appropriately within designated timeframes.
Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information.
Collaboration:
Support the wider contract management team as needed, contributing to the overall effectiveness and collaborative environment.
Work closely with other teams to ensure integrated management of contract domain data and support organizational goals.
Liaison with IT and the Corporate Data Office for reporting and data management.
The Requirements
Associate's degree required; education or relevant certifications in Business Administration, Legal, or related fields are a plus.
Proven experience with contract management activities, with a proven track record of meeting internal service level agreements (SLAs).
Experience in data governance and data management practices, including experience in managing data quality, business rules, and dashboards. Data analytics background or experience is a plus.
Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
Strong communication skills, with proficiency in both written and verbal English.
A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
Proficiency with contract lifecycle management (CLM) platforms, and a solid understanding of data management practices.
Desirable familiarity with AI tooling and automation in data management.

Skills Required