Contract Staff, Form Processing Officer
Downtown Core, Singapore, Singapore
Job Description
s:
- Open mails for customer forms and requests
- Check completeness of customers\xe2\x80\x99 requests to update particulars
- Process customers\xe2\x80\x99 requests according to Standard Operating Procedures
- Liaise with Trading Representatives and other relevant stakeholders to obtain additional information to ensure customers\xe2\x80\x99 requests are completed within expected turnaround time
- Contribute ideas and recommend measures to enhance the processes to mitigate risks, improve SLA and cost effectiveness
- Responsible for design and review of customer service request forms
- Perform ad hoc assignments
- 6 months contract
- Raffles Place
- Up to $3,300 (depending on experience)
- Diploma or degree, preferably in Banking or Finance
- Minimum 2 to 3 years of relevant experience in Customer Service, operational knowledge in Securities and stock market would be advantageous
- Possess strong written communication and good oral skills and have customer centric and service excellence mindset
- Effective interpersonal skills with both internal and external customers
- Self-motivated and able to work under pressure
- Good team player with commitment and initiative
- Meticulous, well organized, with the ability to analyse and solve problems
- Mature, resourceful, independent
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W:
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Job Detail
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Job IdJD1412337
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3300 per month
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Employment StatusPermanent
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Job LocationDowntown Core, Singapore, Singapore
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EducationNot mentioned