Job Description

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi\'s Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We\xe2\x80\x99re currently looking for a high caliber professional to join our team as a Vice President, Control Assurance Lead Manager - Hybrid (C13) based in Singapore. Being part of our team means that we\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That\xe2\x80\x99s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you\xe2\x80\x99re expected to:

• Attain Control assurance on Retail Bank investment and insurance sales process and practices to be in compliance with Citigroup policies and local regulations and that sales supervision and monitoring processes are fully effective.
• Review and assess the quality of financial advisory services provided by Relationship Managers and specialists in respect of review results of sampled transactions including responses from client surveys, against the non-sales KPIs, and determine if the representative has committed any infraction in respect of the sampled transactions, in accordance with the processes and methods as set out in the requirements for Balanced Scorecard Framework post transaction documentation review, the sampling methodology and sampled transactions.
• Work with Chief Administrative Office - Retail bank Risk and control process teams to enhance control process to achieve effective control assurance result and audit readiness.
• Conduct surveillance oversight over quality and timeliness of reviews completed by the Regional Invictus Surveillance Hub and over alerts triggered to ensure adherence to Service Level Agreement as per Regional Surveillance policy and Regulatory Balanced Scorecards standards requirement.
• Identify improvement area and training gaps and provide guidance to the Hub surveillance analysts team.
• Resolve issues raised by surveillance hub on data source, system enhancements and delays and concerns in completion of the reviews.
• Manage quarterly Retail Banking Mystery shopping exercise, panel review on suitability assessment, post sales client survey and infraction review for categorization. Identify any weakness in sales process and recommendation of suitable products to customer and develop corrective action plans.
• Conduct investigation of incidents of non-compliant to investments and insurance sales processes and work with relevant stakeholders to take appropriate corrective actions including review by the bank\xe2\x80\x99s Balanced Scorecard Panel and Sales Practice Review forum for categorization of infraction, impact to variable remuneration, regional Sales Practice Review reporting, disciplinary action and mis-conduct reporting to the Monetary Authority of Singapore.
• Formulate corrective actions on control gaps to minimize further repeat occurrences.
• Review results of ABS mystery Shopping on bank\xe2\x80\x99s sales staff and identify corrective actions to improve on performance for Citi.
• Supporting internal audit, external audit (KPMG) on surveillance queries and deliverables.
• Prepare all management reporting presentation deck for Investment Supervisory Committee meeting, Business Insurance Forum, Fair Dealing Update meeting, Branch Management Sales Compliance meetings, and quarterly regional reporting on surveillance results and highlight any trends, exceptions, delays or sales practice issues.
• Support Head of Control Assurance by providing oversight on quarterly Digital monitoring tool results on all regional and local sales surveillance reports; by highlighting areas of concerns, investigating and driving rectification changes, with an end goal of validation result with no missing country alerts.
• Administer the quarterly Sales Quality Control and Compliance Retail Bank sales performance measurement program.
• Reporting to the Branch managers on the Sales Quality performance of the sale team and managers.
• Administer MAS Balanced Scorecard grading and percentage of variable income deduction for Retail Bank sales and supervisors and prepare BSC reporting to the regulator quarterly.
• Review for new surveillance requirements when there are new/variation to existing product.
• Monitor Retail Bank sales compliance with the policy and regulation requirements such as 1st 3 observed insurance sales, BSC close monitoring of Grade E representatives, and independent customer contact reviews.
• Develop talent and build competence among control assurance team and ensure adequate back-ups to meet datelines for work deliverables engaging with staff on guidance and career development.
• Promptly escalate issues regarding, but not limited to, people, processes and products and resolve in a timely fashion.
• Own data quality, while adhering to data governance standards and established data domains.
• Manage and drive the incident management process from Start to Finish.
• Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
• Facilitates and ensures Issue Management Quality Standards are met for issues documented
• Act as the Single point of Contact for issue metrics.
• Transform raw data into useful metrics and reportable information for senior leadership.
• Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
• Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
• Keeps abreast of the organization\xe2\x80\x99s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you\xe2\x80\x99d ideally have the following skills and exposure:

• Relevant experience in the Financial Services industry and minimum three years in Control Management-related role
• Strong understanding of Consumer Bank products and processes including Financial Advisory products and MAS Balanced Scorecard Framework.
• Ability to lead and drive controls across the products and functions irrespective of reporting lines
• Ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
• Up-to-date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation, and reporting.
• Team player who can gather cooperation and buy-ins from key business stakeholders
• Proven people and team management skills
• Risk-based thinking and analytical mindset
• Ability to multi-task and manage concurrent projects and deliverables
• Effective communication skills
• Self-starter who can work independently
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)

Education:

• Bachelor\xe2\x80\x99s/University degree or equivalent experience, potentially Masters degree

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you\xe2\x80\x99ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we\'ve been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients \xe2\x80\x93 whether they be consumers, corporations, governments or institutions \xe2\x80\x93 to help them meet their biggest opportunities and face the world\'s toughest challenges.



Job Family Group: Compliance and Control



Job Family: Business Control



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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