Job Description

An incredible opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life!

This will change the face of medicine as we know it. In this role, the

candidate will provide an enhanced level of customer support and

operational support for movement of any cell and gene shipment through our Marken\'s network and that of our parent company, UPS. These activities will be managed out of the state of the art control center in Raleigh-Durham. This will include booking critical shipments, working with our global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. Logistics Coordinators will provide a superior level of monitoring for these life-saving therapies.

Main Duties and Responsibilities:

• Reporting to the Program Director, this person will be responsible for successfully supporting the daily operations as it relates to cell and gene shipments. This will include the daily co-ordination with various branches and close monitoring of our Maestro system.
• Develop excellent working relationships with internal departments - Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
• Book shipments in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in Maestro.
• Update Maestro milestones and chase any milestones not added as agreed.
• Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
• Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
• Monitor GPS tracking on all CGT shipments as well as daily dashboards.
• Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.
• Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.
• Post flight and trace investigations to improve service.
• Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly.
• Produce daily reports, which detail any transport issues within the Marken network
• Monitoring LSPs carrying out a job. This may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.
• Ensure All POD\'s are recorded within Maestro within the correct agreed timeframes.
• Monitor and analyze repetitive operational issues to develop solutions and lessons learned.

Requirements:

• Strong knowledge of PC and Microsoft Programs
• Ability, thorough knowledge, to adapt and deal with enquiries & day to day issues
• General logistics knowledge (1-3 years minimum)
• Pharma background (1-3 years minimum)
• Customer Service
• Eye for detail
• Able to think on their feet
• Excellent communication skills
• Ability to liaise with other dept, demonstrating good communication skill
• Problem Solving
• Flexibility in working hours
• Organized and skilled in tracking
• Experience in dealing with people and speaking to clients
• Experience in the courier or freight industry
• Experience in Pharma, Medicine, or Logistics (REQUIRED)
• Experience in multi-tasking
• Airline experience
• Import and Export
• Proven work history
• PC and Microsoft products experience a must
• Associate degree, 4 year degree or reasonable work experience as a substitute for education

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

Additional Information

Career Level

Entry Level

Qualification

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

In existence since 1980, Marken prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Our global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. Our extensive depot network supports cold storage and distribution of life science assets such as critical medications and diagnostic equipment.

• We are the only courier solely dedicated to the pharma industry

• Industry\'s second largest specialty courier company
• Our volumes: 65% samples, 25% drug/kits, and 10% other
• We serve over 49,000 clinical sites in more than 150 countries
• We operate from 29 offices and 5 Marken owned depot locations

Marken\'s Service Depots are strategically located around the globe to provide 24-72 hour delivery anywhere in the region served by the depot. The Singapore depot is the model for all existing and future purpose-built depots. There are four distinct cold storage areas to meet the specific needs of our clients.

As with all of our depots, the Singapore facility is GMP compliant and ISO 9001/2008 certified. Our facilities are professionally staffed with life science industry specialists and pharmacists, working closely with supply chain experts to ensure that the entire chain of custody supports your regulatory filings and product safety.

All Marken-owned depots employ a proprietary pharmaceutical service network application to track critical information for clinical trials. The system, Marken Solo,\xe2\x84\xa2 is used for inventory tracking and control, as well as dosage and patient information when Marken is handling distribution directly to a patient.

Additional Company Information

Registration No.

T15FC0119K

Company Size

2001 - 5000 Employees

Industry

Transportation / Logistics

Benefits & Others

Dental, Education support, Medical, Parking, Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

Specific Location

Kaki Bukit

Company photos

1/9

Singapore Post