Job Description

Description :

Are you passionate about Reservations & Customer Service with a keen interest in the hospitality industry? As a Coordinator, you will join the Regional Global Servicing teams to handle enquiries for India & South East Asia markets, reporting into the Manager, Asia Servicing & Strategic Operations in Sydney. You will collaborate with sales & marketing colleagues in Asia Pacific to deliver high impact activities that drive revenue, customer relationships and brand awareness. Hybrid work arrangements & work from home flexibility is available.

Key Goals & Objectives

• Establishes relationships with key customers (travel agents and direct consumers) to achieve our Core Purpose as well as maintain all established performance standards.
• Consistently achieves exceptional performance ratings on call and email observations.
• Consistently achieves the established call and email standards.
• Achieves the yearly number of enrollments/renewals for Leaders Club members.
• Achieves set response time to clients.

Responsibilities

• Answers inbound/makes outbound telephone calls from/to various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Assist international colleagues with work overflow as required.
• Processes reservation requests and service inquires that are received via email.
• Follow up with customers on a timely basis on special requests, and room/rate requests.
• Present the features and benefits of the LHW brand while interacting with customers through personalised conversations.
• Maintain a sound understanding and adheres to all LHW policies and procedures.
• Actively participates in team meetings.
• Attend hotel product updates.
• Compile data and distributes reports for additional handling if requested by their supervisor.
• Action Leaders Club upgrade requests in a timely manner.
• Identify potential for new Leaders Club member acquisition.
• Action Leaders Club enrollments and renewals.

Requirements & Experiences

• Pleasant disposition with strong communication skills and attention to detail.
• Hospitality, travel, luxury, international experience preferred.

Skills & Abilities

• Proactive with initiative and a strong sense of urgency
• Keen eye for detail and meticulous in follow up
• Team player and a keen learner with excellent interpersonal & organisation skills
• System savvy and possesses good computer skills (i.e. MS Office)
• Ability to demonstrate LHW core values
• Professional and polished presence
• Ability to influence and build trust
• Strong problem solving skills and able to make sound decisions
• Strong communication skills both written and verbal
• Ability to work well under pressure and within tight deadlines

About The Leading Hotels of the World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW\xe2\x80\x99s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW\xe2\x80\x99s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps \xe2\x80\x93 and beyond \xe2\x80\x93 explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.

The Leading Hotels of the World