Job Description

The Case Manager will aid the Psychiatry Team, which include clinical screening, complex case management, database management and discharge management.The main duties and responsibilities are summarised as follows:

• Practice case management in line with policy and established criteria.
• Coordinate with a Multidisciplinary Team to expedite medically appropriate care
• Apply clinical expertise to resource utilization and discharge planning
• Assist the Department of Psychiatry to participate in the development of clinical pathways, workflow, protocol, and practice guidelines.

Case Management

• Screen and identify admissions and select cases for case management based on established criteria
• Manage selected cases in accordance with practices in care delivery and coordination of multi-disciplinary practices
• Assess, plan, coordinate, implement, monitor, and evaluate patient care from admission to discharge into the community
• Interacting with other clinical care partners to ensure transition of care for patients.
• Provide information on available community resources and link them to patient's needs
• Monitor, track and record variances in standards of care, delays in treatments and discharge as planned
• Conduct house visits to patient and interact with patient's caregiver/family members when needed.

Clinical Quality Management

• Perform necessary audits, quality assurance activities and projects as needed.
• Collect and collate data on case management variances to support remedial actions and implementation to address gaps.

Community Education

• Assist in the planning, coordination, and implementation of educational activities for community service partners and the public

Job Requirements:

• Bachelor's degree from any discipline, preferably in Psychology, Social Work or Nursing.
• Experience in caring for patients is an added advantage.
• At least 2-4 years of industry experience in an acute public hospital or healthcare institution.
• Good collaborative skills and ability to work with multiple stakeholders (clinical healthcare professionals, finance etc.) across different domains.
• Organised, meticulous individual with good project management skills.
• Ability to multi-task and work under tight deadlines in a fast-paced environment.
• Dedicated and willing to go the extra mile to see things through.
• Excellent written, oral communication presentation skills (English).
• Proficiency in Microsoft Office (Word, Excel, Powerpoint).

National Healthcare Group