Job Description

Job No: 2883 | Advertised on: 2023-08-22 | CIC: Christina Tin | Reg. No: R1103418
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

JOB DESCRIPTION

Our client, a global tertiary university, is seeking a Coordinator, Student Experience, to join their dynamic team.

If you have passion to shape the world and to create transformative experiences for students whether in school or for their career in the future, read on!

Reporting to the Academic Director, the key accountabilities of this role are:

• Coordinate and support the Academic Director in the management and implementation of initiatives that are directly related to continually enhancing the student experience such as mentor and student ambassador programs.
• Provide advice and operational support to staff members in delivering key initiatives that are directly related to enhancing student experience.
• Provision of administrative support to lecturers including the coordination of activities to be undertaken during their visit.
• Monitor the availability of academics for face-to-face student consultation and related support and work to deliver an effective timetable.
• Serve as an effective liaison point with the university student council to connect the university directly to the students.
• Conduct Student Staff Consultative Committee meetings.
• Assist the Academic Director with active management of student complaints through to resolution in partnership with schools, complaints team and academic registrars group.
• Contribute to a culture of collaboration and continuous improvement through assisting with streamlining internal communication lines and support services.
• Collaborate with and support in the coordination and administration of events, such as employer liaison functions, industry and professional association events.
• Liaise with visiting guests, including those giving special lectures.
• Ensure planned and timely communication with relevant stakeholders across the university.
• Undertake research and analysis activities in liaison with relevant school and college stakeholders to produce regular reports on key projects and initiatives.
• Represent the school on college wide working groups related to student experience.
• Provide leadership and supervision of teams of casual staff, guests, students and student interns on a needs basis.
• Any other duties as directed.

In order to succeed in this role, the ideal candidate will need to have the following qualities:

• A bachelor\'s degree from a reputable university.
• Demonstrated knowledge and experience in the tertiary education sector, preferably in a global context.
• Excellent organization skills and a proven ability to work independently.
• Ability to show initiative and to prioritize tasks in order to meet deadlines in a demanding environment.
• Excellent attention to detail and a commitment to quality assurance.
• Demonstrate high motivation to achieve results and outcomes and well-developed problem solving skills including capability in managing complex issues.
• Proven experience in managing and coordination of projects, planning, communication, implementation, evaluation and reporting.
• Excellent written and verbal communication skills with the ability to conduct effective meetings and compose correspondence, minutes and action-oriented reports.
• Demonstrate confidence and professionalism to deal effectively, tactfully and confidentially with a wide range of people from diverse backgrounds.
• Excellent relationship building, negotiation skills to work with academic, professional staff, students and external clients.
• Able to convey information to prospective students and parents from a wide range of cultural and language backgrounds.
• Proven ability to work effectively in a team and commitment to behave in a manner that fosters a positive team environment.
• Demonstrate aptitude to work collegially with other staff in the work place.
• High level computer skills using Word, Excel, databases, internet, intranet and email with focus on effectiveness, accuracy and attention to detail.
• Understanding of the usage of web and mobile applications and social media to engage stakeholders.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants\' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted. SALARY S$5,000.00 - S$6,000.00 per Month

CTES Consulting