Job Description

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Details of the Division and Team:

Securities Services business is a part of the Corporate Bank division in Deutsche Bank. The business in APAC is serviced out of 12 locations.

This role is based in Singapore where we are looking for a dynamic and aspirational individual keen to make a career in the securities services business. The role is in the Relationship & Transaction Management (RTM) team of Corporate Bank. This is a client facing role and the individual should be able to manage both domestic as well as off-shore/cross border clients for Custody & Fund Services

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Flexible working arrangements

25 days of annual paid leave, plus public holiday and flexible working arrangements

Your key responsibilities:

This role is a permanent role in the Relationship & Transaction Management (RTM) function of Corporate Bank-Securities Services business. The RTM function is the backbone to Corporate Bank supporting client services, relationship management, farming, and transformation & efficiency initiatives for the business. The team is responsible to work closely with clients and internal stakeholders to provide our clients service-par-excellence.

We are looking for a dynamic individual to handle client services and relationship management for Institutional clients (Asset Managers, Insurance Companies, and other Institutional clients) who have appointed us as their Fund Services providers.

Expectations from the role:

Relationship Management for Clients

Provides oversight and acts as escalation contact for service-related queries by applying the highest standards. Works closely with various stakeholders like Coverage, Sales, Product Managers and Operations to resolve road blocks that hinder closure of deals / Client request.

Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.

Identifying potential client services concerns and facilitating proactive intervention steps.

Organize regular client meetings and formal service performance reviews with clients according to strategic priorities and client needs.

Monitor the service delivery quality delivered.

Work with clients for additional / new business development

Contributes to Continuous Improvement in activities leading to operational efficiencies and increase in Business.

Work with stakeholders to carry-out KYC recertification within the prescribed timeframe and continuous vigilance responsibility

Ensure all client deliverables meet the agreed timelines.

Working knowledge on electronic banking platforms and self-service apps.

Your skills and experience:

Have a minimum of 5 to 8 years client services experience working in Securities Services business.

Have sufficient experience in handling clearing & settlement, Corporate Actions query handling and processes as required for global custody.

Have experience in managing Relationship for Institutional clients.

Working knowledge on KYC/ Client Onboarding processes/ requirements.

Be well-versed with MS-Office applications.

Be pro-active and able to resolve and respond to clients\xe2\x80\x99 queries and issues within the agreed turnaround times.

Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.

Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.

Dynamic thinking and highly adaptable to constantly changing environment

Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies

How we\xe2\x80\x99ll support you:

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank