Corporate Executive Relations Liaison (english/ Vietnamese)
Job Description
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Executive Relations is the essential, impartial link between Apple customers and Apple's Executive team, Legal teams, & government agencies, focused on risk mitigation & revenue loss prevention. A key aspect is conducting thorough root cause failure analysis to uncover underlying issues and minimize risks. Collaboration with cross-functional teams is essential to develop and implement strategies aimed at preventing the recurrence of identified issues.
Description
Executive Relations Liaison will work with Apple's most demanding, influential, and high profile customer under aggressive time commitments. ?Engage government and consumer advocacy officers to communicate official positioning on company issues. ?Develop creative solutions to complete customer problems. ?Identify and escalates emerging product or customer dissatisfiers. ?Identify opportunities for operational improvements and suggests improvement strategies. ?Responsible for damage control, customer recovery, and retention
Minimum Qualifications
Proficiency in Vietnamese and English, written and spoken at a fluent level 2+ years of customer-facing experience with knowledge of Apple products and warranty policies in Australia, New Zealand, and/ or Southeast Asian markets Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity
Preferred Qualifications
Advance judgement, negotiation, and problem solving skills Outstanding follow through and organizational ability Strong technical aptitude Skilled at relationship building and influencing skills At ease engaging with a wide variety of stakeholders across the organization Passion for outstanding customer service Strong attention to detail, the ability to prioritise effectively and work independently Understanding of the ANZ and South East Asia markets will be an advantage
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Job Detail
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Job IdJD1556429
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, S00, SG, Singapore
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EducationNot mentioned