Job Description

We are working with one of the safest and most efficient logistics partners in Asia Pacific to place a Country Manager for Singapore & Malaysia

Position Summary

Your role will be to manage operations, develop business, and increase profitability for the Singapore & Malaysia locations. You will need to have broad and specialist skills around 3PL, freight forwarding, transportation and supply chain knowledge.o This role is a client-facing role with strategic competencies required to grow the business and retain existing accounts.o You will have a high level of responsibility and require self-motivation, being time-oriented and able to move between general management and operational requirements.o You will need to have an in-depth understanding and knowledge of the Singapore & Malaysia market in relation with our industry.o The role is a senior executive position reporting directly to the Chief Executive Officer.

Responsibilities include:

Managing all operations within the Singapore & Malaysia locations including responsibility for profit, revenue, cash and safety targets.o Developing multiyear country strategic plans in line with the company's regional strategyo Develop and agree upon annual budgets and produce a detailed annual business operating plan to the CEO. Produce business performance reports, on a monthly basis.o Improve the operational effectiveness to ensure customer service levels are in alignment and efficient within the organisationo Deliver annual country plans for safety, financial, operations, new business, people, and corporate social responsibility.o Recruiting and managing staff, including performance monitoring, mentoring and training.o Regular contact with clients is required and therefore the ability to communicate effectively is essential.o Represent the company at Business Chambers and other corporate events

Capabilities and competencies:

A strong understanding of how a business operates with a proven track record demonstrating their understanding and business acumen in Singapore & Malaysia.o Must have sound commercial acumen.o Experience of driving business transformations will be advantageous.o Should have the ability to get into the details, driven and able to manage ambiguous environment.o General management experience is essential for working in this job plus strong networking skills.o Able to deliver the highest standards of customer service.o The ability to recruit top talent and monitor performance.o Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills.o Strong knowledge and experience of 3PL operations, understanding of freight forwarding.o Experience of living abroad is desirable, with application to a global mindset and sensitivity to cultural differences.o Must be familiar with computer software programs e.g. Word, Excel etc.

Key Accountabilities



Safety

Drive and measure safety policies and procedureso Demonstrate effective performance in achieving agreed Safety goals, in line with annual Safety Plan, or real time changes in safety performance.o Ensure all hazards and risks are identified, evaluated andcontrolled in accordance with Safety Policy and Procedures and any client requirements.o Ensure completion of incident reports, communication of investigation findings in line with Reporting Requirements, client requirements and Comcare requirements, including close out and verification of corrective actions arising from incidents or near misses.

Grow Profitably

P&L managed, maintained and targets successfully achievedo Closely monitor performance against budgeto Identify budget variances and remedial actions to correcto Strategy developed and implementation plan in place for the Countryo Monitor operations performance against plano Identify and implement key operational efficiencies across operational siteso Work with the Commercial Manager and Regional Commercial Director to establish a growth strategy for Thailand, including target markets, prospects and revenue objectiveso Grow the business to meet the business plan goals

Deep Customer Relations

Lead and drive the establishment, maintenance and development of relationships with key customers within the Country as measured by the achievement of business development budgets and customer satisfaction surveys / interviews.o Prepare and lead presentations to and negotiations with prospective customers to achieve growth targetso Ensure the business needs, service and delivery expectations of customers are provided effectively by operations

Develop our People

Relationship management of key top talent as appropriate for each development and or projecto Undertake workforce planning based upon financial information and ongoing people management programso Manage the communication flow and information links between all key staff across the countryo Set and monitor staff KPIs linked to their development plano Ensure quality and people management policies and practices such as Equal Employment Opportunities, Workplace Diversityand Performance Management are applied

Scale across Asia Pacific

Ensure the consistent application of the company's policies, procedures and practices.o Collaborate within the Asian region to establish the growth strategy. Contribute to the strategic planning operations generally as requested.o Actively seek opportunities to develop new customer relationships in Thailand and when the opportunity arises within Asia.o Provide subject matter expertise in the pursuit of new business in the Asia region.o Support the continued cross development of Asia resources throughout region.

Key Behaviours:

Ethics & Values

Ability to articulate valueso Ability to see things through the eyes of otherso Connects values with actionso Doesn't attack people, attacks problems: maintains composureo Admits mistakes

Drive for Results

Uses varied tactics to get things done; resourcefulo High standardso High need/drive to achieve resultso Perseverance; works through barrierso Works with and through others

Courage

Able to take the lead; can stand aloneo Faces up to problemso Clear and direct communicatoro Not overly intimidated by those in powero Keeps events in perspective

Business Acumen

Understands consequences of business actionso Understands the interrelationship of business elementso Aware of current business trendso Applies business knowledge to jobo Understands the competition

Negotiating & Influencing

Finds agreement pointso Good listenero Diplomatic and tactful under pressureo Wins concessions without damaging relationshipso Let's other side get some wins; can walk away

Customer Focus

Timely and responsive actions to serve customerso Makes product/service improvement based on feedbacko Handles difficult customers comfortablyo Listen and reacts to customer inputo Has an organised method for improving quality and customer relations

Integrity & Trust

Shows consistency; actions match wordso Treats others with dignity/respecto Keeps confidenceso Willing to admit mistakeso Focuses on the part of the truth he/she can disclose

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Education, Qualifications & Experience:

Experience o Knowledge of local country laws / statutory requirements / Company Law, and business regulations. Director-level experience is ideal.o Involvement in Asian country-based business activities for a minimum of 3+ yearso Experience in Singapore is a musto Extensive Supply Chain operational experience in a medium to large private sector organisation in managing people, financials, customers, and contracts.o Extensive knowledge of up-to-date business management practiceo Exceptional financial understanding and analysis skillso Exceptional ability to build relationships both internally and externallyo Exceptional business development experience and recordo Exceptional research and analytical skills and a capacity for sound judgmento A practiced strategic thinkero A creative mind, practiced in designing and selling solutions