Job Description

Key Responsibilities

Operational Oversight

: The manager is responsible for the overall operations of the courier service, ensuring that deliveries are made efficiently and on time. This includes coordinating dispatching and routing of couriers.

Staff Management

: They hire, train, supervise, and evaluate couriers and other staff members. This involves assigning routes, managing schedules, and ensuring that all team members adhere to company policies and procedures.

Customer Service

: Maintaining a high level of customer satisfaction is crucial. The manager handles customer inquiries and complaints, resolves issues, and implements strategies to improve service quality.

Logistics Coordination

: The manager optimizes delivery routes and schedules to maximize productivity and minimize costs. They may also be involved in maintaining vehicles and ensuring compliance with safety regulations.

Performance Monitoring

: They track key performance indicators (KPIs) related to delivery times, customer satisfaction, and operational efficiency. This data is used to make informed decisions and improvements. *

Budget Management

: The manager is often responsible for managing the budget for the courier service, ensuring that operations remain within financial constraints while meeting service goals.