Job Description

Vacancy Title: Credit & Collections Associate

Vacancy Location: Senoko, Singapore

Engagement Type: Permanent, Full Time

Your Company

Survitec are the world\'s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That\'s why the world\'s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

Your New Role

Are you passionate about client customer service within a credit/finance background and wanting to progress within the world\'s largest survival technology provider? Are you a good listener but persistent in manner? Do you have outstanding attention to detail and motivated to constantly improve processes?

We want you to thrive in our fluid and dynamic environment with an open and transparent approach!

Reporting to the Credit Control Manager, your role is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

• You will carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manage and resolve customer disputes to ensure invoices are paid on time and in full
• Locate and monitor overdue accounts, using computers and a variety of automated systems
• Persuade customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers\' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Record information about financial status of customers and status of collection efforts
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locate and notify customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identify and answer customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manage own workload ensuring all performance measures and SLAs are met

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills You Will Have

Essential Criteria

• 1+ years\' experience in a similar finance/ credit control environment
• Educated to High School Level
• Ability to maintain strong relationships with external clients and internal colleagues to meet demanding deadlines
• Great verbal and written communication skills
• Confidence and the ability to place pressure and negotiate tactfully
• Strong IT Skills particularly in Excel

Desirable Criteria

• Third Level Qualification in a Financial Discipline

Why You Should Work for Us

• Mobile allowance - can claim mobile expenses
• Additional day off to celebrate your birthday
• AWS - Annual Wage Salary
• Duty Allowance of S$150 per month
• Medical Insurance
• Company buses from train station/number of pick-up points to site - office is located closely to border of Malaysia
• Team Building and Training Opportunities

How to Apply

Please click Apply Now above

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

Survitec