Credit Control Executive

Singapore, Singapore

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Requirement

O Levels with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
Highly independent and organized
Team player with a positive attitude
Good communication skills (verbal communication)
Must be meticulous and possess sense of urgency

Description

Handle inbound and outbound collection calls in a call center environment
Communicate and explain breakdown of amount payable to customers in detail
Negotiate with customers on repayment amount and payment dates, where applicable
Provide customer service and enhance overall collections efficiency and delinquency rates
Resolve customer issues and handle walk-in customers who wish to make payment
Achieve monthly cash-collection targets set at beginning of each Financial Year
Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.

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