Handle inbound and outbound collection calls in a call centre environment.
Communicate and explain breakdown of amount payable to customers in detail.
Negotiate with customers on repayment amount and payment dates, where applicable.
Provide customer service and enhance overall collections efficiency and delinquency rates.
Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
Requirements:
Min GCE \'O\' Level
1 to 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
Highly independent and organized
Team player with a positive attitude
Pleasant and firm phone skills
Working Location: YishunWorking Hours: Mon-Fri 9am - 6pmSalary: $3,300To apply, please submit your detailed CV with the following details for faster processing:
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We regret that only short-listed candidates will be contacted shortly.