Job Description

WHO WE ARE:
CloserStill Media is a global leader in organising over 80 market-leading business exhibitions across learning, healthcare, technology, and veterinary sectors in Asia, the UK, Europe, and the USA. Our portfolio includes fast-growing and award-winning events such as the Singapore Vet Show, Big Data & AI World, Cloud & AI Infrastructure, Cyber Security World, Data Centre World, eCommerce Expo, Learning Technologies, and DevLearn.
We have won more than 60 major industry awards, including Best International Show at the AEO Excellence Awards 2025 and Best International Show - Asia Pacific for Tech Week Singapore at the EN Awards 2025 in London. These accolades reflect our commitment to delivering world-class events that foster innovation and growth.
WHO WE ARE LOOKING FOR:
The Singapore office of CloserStill Media (CSM) is seeking a detail-oriented and proactive Credit Control Executive to manage all aspects of credit control and billing for our events across Asia.
This newly created opportunity plays a key role within our expanding Finance team, overseeing credit management and billing processes for our shows in Singapore and China. This role involves close collaboration with internal stakeholders and clients to ensure timely collections, accurate reporting and efficient financial operations across our Asian portfolio.
THE ROLE:

• Manage all debt collection activity (phone and email) for Asia-based events, ensuring targets are met and payments are secured prior to each show.
• Prepare and circulate weekly debtors' reports to keep Sales teams and the Line Manager informed of collection progress.
• Conduct regular update meetings with Sales teams and Managers to agree on actions, resolve issues, and manage overdue accounts.
• Proactively identify potential bad payers and take pre-emptive steps to secure payment.
• Post and allocate customer receipts accurately within accounting systems.
• Collaborate with internal departments to resolve disputed invoices promptly.
• Provide clear, professional support on billing and account queries to both internal stakeholders and clients.
• Respond promptly to all client and internal enquiries.
• Produce ad hoc financial and performance reports as required.
• Raise and process refund requests in line with company policies.
• Attend events under your portfolio as required to manage on-site financial matters.
• Prepare management reports and contribute to Board meetings for the Singapore business.

ABOUT YOU:
Skills and Attributes

• Fluent in Mandarin Chinese (speaking, reading and writing).
• Minimum 3 years of proven experience in Credit Control and Sales Invoicing.
• Ability to thrive in a fast-paced environment while maintaining accuracy and professionalism.
• A good understanding of finance department processes and interdependencies.
• Process-oriented with the confidence to suggest improvements.
• Proficient in Microsoft Excel (intermediate level or above).
• Awareness of local business practices and customs.
• A proven track record of meeting strict deadlines and delivering accurate financial reporting.

Competencies

• Flexibility: Comfortable managing fluctuating workloads in a dynamic environment, including occasional travel and extended hours.
• Prioritisation: Strong ability to manage multiple tasks and communicate potential issues early.
• Proactive & Solution-Oriented: Demonstrates initiative, curiosity, and a "can-do" mindset when solving problems.
• Stakeholder Confidence: Comfortable engaging with colleagues and clients at all levels.
• Communication: Excellent written and spoken English, with the ability to present information clearly and professionally.

DESIRED SKILLS:

• Experience with ERP systems (e.g. Salesforce).
• Ability to speak Cantonese.

DIVERSITY AND INCLUSION:
CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.
We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.
WORK LOCATION:
This role is based in Singapore.
PERSONAL DATA CONSENT:
The information you provide in your job application will be used and processed by or on behalf of CSM for purposes related to your registration of interest in current or future employment with CSM and for the processing of your application for employment.
We will collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. We will use personal information such as telephone number and/or email address to contact you on job opportunities. Please note that the information you provide may be used by a third party to enable us to process your application. These third parties may be located outside of Singapore to carry out some of the processing and administrative functions for CSM and would be under duty of care to maintain the appropriate levels or security and confidentiality and only use the information as instructed by CSM.
The personal data held by CSM relating to the applicants will be kept strictly confidential. CSM may collect information through other sources for processing and evaluating your application for employment. If your application is successful, the information will be used in the administration of your employment. CSM may provide and/or transfer such data, whether in Singapore or outside of Singapore, to (i) any other departments within CSM or if necessary, with Government agencies; (ii) any third party service provider who provides administrative, data processing, computer or other services to CSM.
As part of assessing your suitability to work with CSM, we may use your information to conduct reference checks in accordance with CSM's HR Policy.
If your application is unsuccessful, CSM may retain and use the information to deal with any matter which may arise in connection with your application, for purposes of contacting you in connection with ongoing recruitment opportunities, as well as for data analysis and business purposes. If you do not wish to be considered for positions in CSM other than that you have applied for, please write in to hr@closerstillmedia.com.
By submitting this job application, you consent and agree to your data being used in conjunction with the recruitment and employment purposes at CSM. In order to maximise your opportunities to work with CSM, you are encouraged to keep the information provided to us up to date at all times. You are responsible for ensuring that the personal data is correct and true. You also have the option to withdraw your consent anytime.
We are on a mission... To be the most dynamic global B2B events and communities business.
At our core, we have unwavering faith in our workforce. Our entrepreneurial and empowered teams are dedicated to perpetual evolution of their brands, shaping leading engagement in their respective industries. We firmly believe that great people are the architects of extraordinary events.
We are committed to Diversity & Inclusion and to making CloserStill Media a safe, inclusive, and collaborative workplace. We are a global and multicultural business and we strive to create a diverse and inclusive environment where our colleagues can grow and develop no matter who they are and where they work.

Skills Required