Job Description

Reporting to Credit Control Supervisor, the position will be responsible for the collection of customer accounts in a manner that ensures timely payment of outstanding invoices and achieving high customer satisfaction.Responsibilities:

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To maximize collection effectiveness from all customers in a timely and professional manner
• To maintain efficient records of collection activities
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
• To coordinate resolution of sales and customs disputes according to escalation procedures
• To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To monitor credit accounts and report delinquent customers to Team Leader for review and action
• To monitor credit limit of accounts and ensure proper action is taken
• To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

• Preferably with 2 years of relevant experience
• Diploma holder in accounting preferred
• Good communication skills in English.
• Strong analytical skills and attention to detail
• Good business acumen for problem solving
• SAP system experience is an advantage
• Confidence to deal with a range of stakeholders

DHL