Job Description

Control Risks is seeking a junior-level Crisis Coordinator to support a key client's crisis response operations. This role will serve as the information lead during incidents--capturing real-time notes, preparing written updates, and ensuring clear communication between senior stakeholders and the necessary individuals in the client environment.

Responsibilities:

Serve as the information lead during crisis, emergency, and incident response activations--capturing comprehensive notes and summarizing key details for leadership. Draft and distribute written updates for all crisis activations, including Critical Action Teams and Crisis Management Team engagements. Maintain and update action items before, during, and after meetings and activations. Prepare agendas, talking points, and briefing materials for upcoming meetings or exercises. Monitor and update operational chats, communication channels, and internal platforms to ensure consistent information flow. Act as the primary scribe for crisis exercises and facilitated sessions led by the crisis management team.

Requirements

2+ years of relevant experience in crisis management, emergency management, GSOC operations, incident response, or related fields. Bachelor's degree or professional experience in emergency response (e.g., dispatch, police records, EMT, emergency communications). Ability to work on-call, including nights and weekends, as part of a rotating coverage model. Demonstrated ability to perform in high-pressure, ambiguous environments with strong situational awareness. Excellent written communication skills with the ability to distil complex information quickly and clearly. Proven ability to work in a fast-paced environment, rapidly shifting between priorities during unfolding events. * Quick learner with strong attention to detail, organization, and follow-through.