Job Description

Adecco is partnering with a semiconductor company to hire a CRM Application IT Manager (Oracle Fusion), offering a diverse work environment.
The Job:

• Lead the planning, development, and management of a cost-effective CRM system to support business needs.
• Work closely with customer service teams to implement CRM solutions, manage reporting, and provide analysis.
• Lead a team of analysts and developers to drive and manage multiple application projects, ensuring smooth delivery of functional services across the organization.
• Provide regular and ad-hoc reporting, manage the support backlog, and oversee operational tickets, prioritize and resolve issues as necessary.
• Develop a scalable solution and ensure seamless integration with back-office systems.
• Document business requirements, process flows, and create training materials while ensuring compliance with the company's architecture.
• Monitor service level performance, address user satisfaction issues, and prepare project development cost estimates and schedules.
• Mentor and coach team members, work closely with senior management, and provide insights to improve customer service efficiency.

Requirements:

• The candidate should have at least 8 years of relevant experience, including 3 years in a managerial role overseeing global site implementations.
• Experience with CRM software, particularly Oracle Fusion, and knowledge of the Manufacturing, Electronics, or Semiconductor industries are preferred.
• A background in project management, ideally with PMP or SCRUM Master certification, is also required.
• A recognized degree in Computer Science, Information Technology, or a related field, along with strong communication and team management skills, is essential.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to

in MS Word Copy. We'd love to hear from you! * We regret that only shortlisted candidates will be notified
Lim Jia Yi
EA License No: 91C2918
Personnel Registration Number: R24119814