Job Description

Responsibilities

Who we are Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 12th largest bank by total assets. Our Singapore center is one of the 3 main IT Hubs for Credit Agricole-CIB's worldwidebusiness. We work daily with international branches located in 33 countries by: - Envisioning and preparing the Bank’s futures information systems - Partnering and supporting core banking flagships and transverse areas in their large scale development projects. - Providing premium In-house Banking applications, This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges. Position In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (CSI) Department of Crédit Agricole CIB. The person we are looking for would provide Level 1 and Level 2 support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills. Main responsibilities Within the team, the successful candidate has to:

• Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
• Control and maintain healthy environment for the applications within scope.
• Provide Level 1 and Level 2 support with good quality of service and response.
• Be in the forefront of communications and having good relationship with customers and any stakeholder involved.

Qualifications and Profile Mandatory Skills:

• Having 8-13 years of expertise in application OR technical support,
• Having good understanding and exposure to SQL language,
• Having good experience on issues and root causes analysis
• Having good ability to express and explain with both technical and normal terms verbally or in writing,
• Having good experience in managing incidents, requests and problems resolution,
• Understand concepts of IT Production environment and deployment process,
• Understand concepts of ITIL.

Nice to have:

• Experience in application development life-cycle,
• Experience in working with application monitoring and automation,
• Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
• Experience in scripting languages (Windows or Unix)

Other Professional Skills and Mindset

• Degree/Diploma in IT or Equivalent,
• Very good analytical abilities with strong detail orientation; problem solving abilities,
• Ability and willingness to learn and adoptnew technologies,
• Proficient written and oral communication, including technical writing,
• Good organization skills,
• Team player mindset,
• Honest, responsive, understanding and respect of cultural diversity.

Benefits

To be advice