Job Description

You will provide support to our clients for our software solutions. The ideal Representative will be a knowledgeable and enthusiastic Client Experience professional that has an understanding of United States healthcare system and who enjoys making a positive impact on patients' lives across the country.What You Will Experience...

• Work from Anywhere - Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both
• A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement

What Will You Do...

• Provide consultative support and solutions for our global partner clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of various healthcare software solutions
• Partner effectively to provide quality support, while always upholding company values
• Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
• Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
• Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues - with speed and professionalism

Qualifications

• 5 years plus great customer service experience
• Experience supporting healthcare (U.S. based) preferred
• Bachelor's degree required
• Customer orientation and ability to adapt/respond to different personalities
• Desire to anticipate customer needs paired with the drive to provide a consultative solution
• Excellent communication skills; presentation, written, and verbal.
• Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting

Job Types: Full-time, PermanentSalary: Php29,000.00 - Php31,000.00 per monthBenefits:

• Paid training

Schedule:

• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• CSR/TSR: 5 years (Preferred)