Job Description

Date Posted: 2024-02-06

Country: Singapore

Location: 41 Changi North Crescent, Singapore

Position Role Type: Unspecified

Responsibilities:

Essential responsibilities include but are not limited to:

• Report to Customer Support Manager and support Business Development Directors on account related issues

• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI

• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
• Administer and execute shipping, invoicing and other related logistic coordination
• Document and maintain data integrity of sales records, customer records, etc in ERP
• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
• Participate in marketing events planning and execution

• Support and conform to all organization\xe2\x80\x99s compliance requirements, eg. export controls, business ethics, etc
• Support 24/7 AOG hotline on a rotation basis
• Occasional traveling required

Requirements:

• Degree or Diploma in any discipline from a reputable institution
• Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
• Good written, interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Good team player
• Proficient with MS Office, with SAP experience as a plus
• Fresh graduate may be considered

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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