Contract type:
Permanent

Location:
Singapore

Specialisation:
Information Technology

Salary:
$70,000 - $140,000

Reference:
PR/090930

Contact details:
Mehak Ankar

Contact email:
mehak.ankar@jac-recruitment.com

Job published:
April 04, 2023 13:31

Customer Analytics Consultant

Location: Singapore

If you have been a part of a contact center operations ecosystem for at 4 years, then this role is for you!

What will you do?

You will be the consultant who will deliver solutions and services that will get the clients intrigued and excited about the organization\xe2\x80\x99s solution suite. Gather client needs and make recommendations best suited for client\xe2\x80\x99s requirements. Build relations with clients and become their trusted advisor. Leverage your existing experiences in Insights and Analytics, Customer Experience, Quality Management; to assist consumers with their operational and strategic requirements. Share your experiences and knowledge with APAC consultants and benefit from their expertise. Become a key sourcer for the Pre Sales and Support Teams, in scoping prospects and establishing requirements. Train operational staff on new product functionality Work to develop new consulting methodology. Run presentations and advocate for organization\xe2\x80\x99s solutions to collaborating with stakeholders on their quality or insights strategies.
Who you are.

Someone with at least 4 years of Contact Centre Operations experience, You must in depth knowledge and experience in Insights, Analytics, Quality, Process Improvement or Change. Some knowledge and experience in Voice of the Customer technology such as Speech Analytics, Text Analytics, Surveys or Quality Management would be advantageous. Exposure and ability to manage different stakeholder at different levels and needs. Experience in driving quality transformation, finding customer insights or developing process and/or automation opportunities. Championed insights, initiatives, optimization or change that you\xe2\x80\x99ve uncovered, delivered, or championed within your previous roles. You use business analysis and data manipulation to drive positive outcomes. You are data driven.
Good to have

Bachelor\xe2\x80\x99s Degree in appropriate field or equivalent industry experience Demonstrated capability of operating in a customer-focused, customer service/sales-driven environment Previous experience using Workforce Optimization & Customer Engagement Optimization solutions, or equivalent product sets. Data Manipulation Tools (SQL, SSRS) and Data Visualisation Tools (Tableau, Power BI)
To Apply
Apply online or feel free to contact me directly (via email: mehak.ankar@jac-recruitment.com) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

Mehak (R22104876)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)

#LI-JACSG
#countrysingapore