Customer Care Advisor

Singapore, Singapore

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You will provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service
You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc
You will also be required to handle all trace enquiries in accordance with service standards and processes
In addition, you are expected to deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies
You will be required to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner

Job Requirements:

Preferably GCE A' Levels, Diploma or equivalent
1 year experience in a Customer Service environment in a service industry (preferable) and with experience working in teams
Excellent customer-facing and interaction skills
Proactive and is able to work under pressure and tight deadlines
Good communication skills in English and conflict resolution skills

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