Customer Care Agent

Singapore 799471, Singapore

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Maintain a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer frustrations and complaints
Knowing our products and services inside and out to best recommend them to fit customer needs
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process

No formal education required \xe2\x80\x93 Just a personable, cheerful and attentive personality!
Ability to answer a high volume of calls and/or emails daily
Ability to stay calm when customers are stressed or upset
Typing speed of ~70 wpm
Personal experience working/owning cats is a big plus!
Proficiency in English is compulsory \xe2\x80\x93 Mandarin / Bahasa Melayu preferred
Experience working in customer support or frontline service roles advantageous

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