Job Description

• To support Singapore/Malaysia team
• All communication is through whatsApp and Skype
• You are able to work remotely but must be contactable at all times.

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints (if any) regarding products and services through emails & social media. In this position, you will collaborate with internal and external teams from Singapore and Malaysia in handling the needs of the customer to provide excellent customer service in a timely and professional manner. You will also be responsible for the administrative tasks such as monthly campaign promotion support and raising Purchase order in Netsuite.We also requires:1. answering inquiries and resolve complaints (if any) through social media & emails daily including weekends
2. Raise Purchase Orders in Netsuite & skype the Singapore/Malaysia team for them to pack for the Ecommerce order
3. Set the Monthly Promotion Setting in Netsuite
4. Any other administrative task required.

• Candidate must possess at least High School Diploma, Bachelor's/College Degree in Engineering (Computer/Telecommunication), Marketing or equivalent.
• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Basic knowledge of Oracle Netsuite has added advantage.
• Reports and corresponds timely to the internal team via Skype
• Excellent written communication skills
• Strong ability with customer support software, and different Ecommerce platforms (e.g. Shopify, Amazon, Lazada, Shopee)
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Eagerness and ability to learn specialised, technical information
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters
• Network & Laptop/Computer is not provided.

Only suitable candidates will be shortlisted for ZOOM interview.Job Types: Full-time, PermanentSalary: Php20,000.00 - Php25,000.00 per monthBenefits:

• Work from home

Application Question(s):

• Which of the following Microsoft Office products are you experienced with?
• Are you available to work public holidays?

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)