Job Description

What the role is:
The One-Stop Information and Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, leverages service technology and supports customer digital adoption.
What you will be working on:
As a Customer Care Consultant (CCC)/ Senior CCC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Customer Service Centre. You will also support the digitalisation efforts of the centre and be involved in service-related projects.
What we are looking for:
Job Requirements:

• Pleasant disposition and positive attitude.
• Experience in frontline Customer Service will be an added advantage.
• Service-Oriented.
• Team player with good interpersonal and communication skills.
• Possess initiative and ability to work under pressure.
• Proficient with Microsoft Office.
• Able to work in a fast-paced and dynamic environment
• Able to manage multiple priorities and stakeholders at the same time

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.
About National Environment Agency:
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg

Skills Required