Job Description

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you\'ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Position Summary: Act as a focal point of contact for any needs from the customers against the assigned territory, may they be inquiries for stock availability, confirmation of shipping locations and delivery dates/product lead time. Contribute to overall customer satisfaction by providing reliable and prompt responses to their inquiries. Act as the Logistic coordinator for Shenzhen China warehouse within the assigned sales territory - manage order fulfillment, release shipping instructions and working closely with appointed 3PL + customer\'s appointed forwarder, to monitor shipments until they are delivered and invoiced before month end close. Flag any shipments at risk or potential revenue drop out in time to Sales team + Reporting Manager. Responsible to ensure effective and accurate processing/releasing all sales orders - intercept purchase orders received from the customers entered via Harman Pro Portal plus, entering purchase orders received (non-Harman Pro portal or manual PO) from the customers against the assigned territory. Perform order validations with high level of accuracy and consistent with the T&Cs on customer\'s purchase orders. Keeps and maintains an accurate open order and delivery report with requested delivery dates that match customer needs Act as an intermediary between customer and multiple departments including sales, supply planning and logistics department on handling complaints, shipping discrepancies, reverse logistics/returns. Proactively follow-up and provide appropriate solutions within the time limits, SLAs. Prioritization and tracking of customer\'s orders in SAP, initiate escalations to the supply planning team on orders with long lead time and do not meet the customer\'s requested delivery date. Notify Finance Dept for orders on credit holds and incoming payment for cash in advance orders. Ensuring timely resolution on billing and shipment dispute(s), partnering with Finance + logistics dept then issue credit/debit memos for valid disputes, to avoid AR collection issues. Always maintain flexible and adaptable approach, assisting in other territories if/when necessary and any adhoc duties given by Reporting Manager and Team Leader. Basic Qualifications: Qualification in Sales Administration and/or a relevant Business subject. At least 3 years working experience in Customer Service or Order Management functions Computer literate, and has strong Microsoft Outlook, Word and Excel skills. SAP experience in Sales & distribution module and Order-to-Cash is required. CRM experience will be an advantage. Possesses strong written and verbal communication skills. A strong team player who enjoys working with diverse cultures. Ability to handle responsibilities under pressure, keep a positive and cooperation attitude. Preferred Qualifications: Strong attention to detail and organized. Resilient and positive, can-do attitude and self-starter. Sensitive to timing delays, able to foresee problems in advance and take necessary actions on time. Willingness to work overtime to meet deadlines, especially at month end. HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com) About HARMAN International HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG\xc2\xae, Harman Kardon\xc2\xae, Infinity\xc2\xae, JBL\xc2\xae, Lexicon\xc2\xae , Mark Levinson \xc2\xae and Revel\xc2\xae, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. The Company\'s software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!

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