Job Description

Led by Rodolphe Saadxc3xa9, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.Summary:
Your diverse and extensive range of duties will include coordinating and/or responding internally to customer inquiries related to shipping, in close collaboration with agents across the entire CMA CGM group.Main Responsibilities:

• Provide support and resolution to Special desk customer queries via telephone / e-mail as per defined Service Level Agreements and quality parameters.
• Ensure the correct administrative handling through good communication and cooperation
• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups. Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
• Run, analyze and summarize operational reports and details; present information to co-workers or supervisors are needed.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.
• Liaise with various internal and external stakeholders to facilitate exchange of information between customers and the organization & to provide resolution to customer queries and requests.

Minimum Requirements:

• Minimum a Diploma Holder, preferably Maritime, Supply Chain or Logistics
• Good knowledge of MS Office Suite (especially for Powerpoint) will be highly preferred
• Comfortable in presenting to big groups of people
• Strong Communication and Interpersonal Skills

**This role is open for local employment only**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: (i) To process the application for the role being applied for; (ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we mayconsider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.Come along on CMA CGM's adventure !

CMA CGM