Customer Care Manager
Geylang, Singapore, Singapore
Job Description
Customer Care Manager
Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April\'24
Working Day & Time: 5 Days work week; 8:45am - 5:30pm
Key Responsibilities * Lead and manage a team of Customer Care Specialists
- Set performance goals, provide feedback and conduct performance reviews
- Regularly review the team knowledge on the latest products
- To deliver exceptional customer service
- Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
- Resolve customer complaints and enquiries in a professional and prompt manner
- To monitor and track customer response times and quality of service
- Run performance reports in Zendesk and 3CX to track team performance
- To optimize processes and practices
- Possess the ability and foresight to continually review opportunities for improvements and execute them
- Propose to management on new initiatives for improvement in efficiency or optimization in cost.
- Minimum of 5 years of experience in Customer Service-related role
No Charges will be incurred by Candidates for any service rendered.
Email\xef\xbc\x9a
Lau Zhao Rui Reg.No: R22109652
14C7279 The Supreme HR Advisory Pte Ltd
*Company name and address will only be disclosed once shortlist for interview.
Company information
Registration No.
201426535W
EA No.
14C7279
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
Do you have customer service experience?
Which of the following languages are you fluent in?
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Job Detail
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Job IdJD1406578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4500 - 5500 per month
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Employment StatusPermanent
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Job LocationGeylang, Singapore, Singapore
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EducationNot mentioned