Customer Care Officer (rotating Shifts, Contract)
Singapore, Singapore
Job Description
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Category:Professionals
Location:Singapore
Function:Ancillary and Support
Date Posted:Mar 15, 2023
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Job Responsibilities:
Responsible for day to day operation of a Call Centre and perform follow up action when required
Provide accurate information to policyholders/clients in relation to their policies
Address policyholders/clients enquiries via email/phone/social channels
Support and collaborate with hospital call centre to provide seamless one stop service
Close working relationship with Claims and Clinic Management and related teams to ensure seamless coordination of patient care
Ability to handle incoming and outgoing voice-based telecommunication in the call centre
Prepare and compile reports
Adhere to all company policies, procedures and business ethics codes
Keep up to date with products, services and procedures in the organisation and department
Drive positive customer experience
Perform ad-hoc duties assigned by supervisor
Job Requirements:
Diploma in any discipline
At least 2 years of relevant customer service/call centre experience
Polite, tactful and friendly
Open to work shifts
Good communication skills and takes initiative
Able to work well independently and in teams
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Job Detail
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Job IdJD1298058
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned