Customer Care Officer
Singapore, Singapore
Job Description
Location: Near Hougang/Ang Mo Kio MRT
5 days work week
Mon - Fri (8.30am-6pm)
:
- Provide customer support and technical issue resolution via phone and other electronic medium
- Gather the customers information and determine the customers issue by analyzing the symptoms and diagnose the underlying problem
- Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
- Acquire understanding of the products or services required for solving issues
- Record details of enquiries and customer interactions on actions taken
- Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
- Min NITEC
- Lively, energetic, dynamic individual with friendly disposition
- Good communication skills
- Excellent customer service skills
- Good working attitude and a team player
- Bilingual in English and one other language
- Able to work on roster duties
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Job Detail
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Job IdJD1261577
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2350 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned