Job Description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD

Customer Care & Programme Support Admin

MCF-2023-0855725
76 PLAYFAIR ROAD 367996 Contract Junior Executive 1 year exp Admin / Secretarial, Customer Service


$1,800
to $2,800
Monthly
4 applicationsPosted 10 Nov 2023 Closing on 10 Dec 2023

Roles & Responsibilities
:

• Ensure quality and adherence to SOPs for case escalation and case management for client programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of Customer Care agents provisioned for client programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigated and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at Customer Care Centres and all Tracker Distributors
• Ensure no discrepancy in Customer Care Centres and all Tracker Distributors inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by Customer Care Centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement: Contract Duration: December 2023 to May 2024 Working Hours: 8.30am to 6pm (Monday to Thursday) 8.30am to 5.30pm (Friday)Mondays to Fridays (office hours) Salary: $11-17/H Location: Outram Park
Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome