Be A Part of Singapore's Most Innovative and Progressive Therapy Center
POSITION TITLE: CUSTOMER CARE & SALES EXECUTIVE
EMPLOYMENT TYPE: FULL-TIME POSITION
We are seeking a proactive and empathetic individual to join our team remotely as a Customer Care and Sales Executive. This role is key to ensuring a smooth and engaging experience for both prospective and existing patients--from initial inquiry through ongoing therapy engagement--while supporting our scheduling and revenue goals.
Key Responsibilities
Multi-Channel Communication
: Review and respond to all inquiries via WhatsApp, phone, email, Facebook, and Instagram, providing clear and compassionate guidance.
Consultation Scheduling
: Coordinate and schedule new patient consultations promptly to ensure timely access to services.
Daily Booking Targets
: Manage patient bookings to meet daily revenue goals and minimize scheduling gaps.
Session Follow-Up
: Track missed sessions and proactively reschedule to maintain continuity of care.
Database Management
: Maintain and update lead and patient records, including intake forms, progress notes, and therapy schedules.
Patient & Lead Marketing
: Engage with leads and existing patients through personalized follow-ups, reminders, and promotional messages to encourage bookings and program participation.
Sales Support
: Convert inquiries into consultations by assessing needs, recommending suitable programs, and guiding families through the intake and registration process.
Policy & Package Communication
: Clearly explain fees, packages, and policies to uphold transparency and service value.
Timely Follow-Up
: Ensure prompt and professional communication, including handling urgent matters outside standard hours when necessary.
Ideal Candidate
Strong communication and interpersonal skills
Organized, goal-oriented, and sales-driven
Comfortable working independently and within a team environment
Familiarity with CRM tools and social media platforms
Flexible and responsive to client needs, including occasional after-hours follow-up
TO APPLY
Email your resume to hr@wingstherapycenter.com Only shortlisted candidates will be contacted.
About WINGS Therapy and Learning Center (WINGS)
Founded in 2017, WINGS is Singapore's first intensive therapy center offering transformative therapies including Pediatric Physical Therapy, Occupational Therapy and Adaptive Sports & Fitness. We've helped over 6,500 children and young adults with conditions ranging from Cerebral Palsy to Developmental Delay and Genetic Disorders.