Customer Care Specialist

Tampines, Singapore, Singapore

Job Description




  • Industry/ Organization Type: Manufacturing/ Production
  • Position Title: Customer Care Specialist
  • Working Location: Tampines
  • Working Hours: 5 days (8 AM-5 PM)
  • Salary Package: Basic Salary + AWS + Variable Bonus
  • Duration: 1-Year Contract (Convertible to Permanent)
Key Responsibilities
  • Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
  • Acknowledge customers\' email on queries/feedback/ order placement within one working day.
  • Follow up with customers to ensure high-level satisfaction and determine future requirements.
  • Ensure that customer\'s complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
  • Ensure the availability of certificate of analysis/compliance, applying for inspection status.
  • Prepare, generate, and disseminate customer\'s reports in timely and accurate manner.
  • Collect and sustain sales data and database of customer contacts.
  • Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
  • Recommend management systems improvement measures to the Superior.
  • Comply with management systems procedures.
  • To follow the company\'s procedures, safety rules and measures stated in the WSH Risk Assessment.
  • Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
  • Use of personal protective equipment provided, to ensure safety while working.
  • To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
  • Other duties as assigned.
APPLY NOW!!!
  • Excellent communication skills.
  • Competent with MS Office and computer skills.
  • At least 1 year of Customer Service working experience.
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Job Detail

  • Job Id
    JD1379600
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Tampines, Singapore, Singapore
  • Education
    Not mentioned