Job Description

Location

Singapore

Job Function

Communications, PR & Marketing

Employment Type

Full Time

Position Level

Senior executive

Education Level

Degree

Min Yrs of Work Experience

2 Years Of Experience

Salary Range

4,000 - 4,500

Number of Vacancies

1

Posted On

23 hours ago

Expiring On

29 days

Key Responsibilities

Customer Relationship & Engagement

Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
Build positive customer relationships to support trust and long-term engagement.
Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.

Customer Experience & Billing

Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
Maintain proper documentation of contracts, service agreements, and customer records.

C-Suite Administrative Support

Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
Support communication flow between executives and internal teams to ensure timely updates and task completion.

Reporting & Insights

Maintain accurate records of customer interactions, billing, and engagement activities.
Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.

Job Requirement

Requirements & Qualifications

Diploma/Degree in Business, Marketing, Communications, or related field.
Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.
Strong organizational, interpersonal, and communication skills.
Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
High level of discretion and professionalism in handling confidential matters.
Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.

About

ICF International Pte Ltd

Ship Building and Repair
FUTURE-READY MARINE INTERIOR TURNKEY SOLUTIONS SPECIALIST ICF Group aspires to become a robust and flexible organization that is able to support the ever-changing needs and requirements of our customers and their customers as society evolves across eras. ICF Group strives to stay true to our slogan Overview_We Build Your Dreams