Job Description

UWCSEA East is looking to hire a Customer Experience Ambassador (Senior Safety & Security Officer) - Night shift.As a Customer Experience Ambassador (Senior Safety & Security Officer), you play a vital role in creating a pleasant experience for our community members. You will be deployed to a primary role and at times to support any specifically assigned secondary role which will be within the defined scopes of supporting the customer experience journey. College operates in terms and various breaks are excellent opportunities for cross training as well as supporting other sections of facilities and operations. You should remain open on such deployment. You will report to the Campus Safety and Security Supervisor and will work 6 days a week in a fixed shift.Your responsibilities will include but not limit to the following:Main Responsibilities

• General screening of people, staff, vehicles, and properties.
• Guarding and patrolling properties.
• Access and egress control.
• Incident response to more complex and large-scale safety and security incidents.
• Manage security and safety systems (eg. Central alarm system, Fire alarm system, Lift control system, car park system, card access system).
• Regulating traffic.
• Monitor CCTV/ Central Alarm Monitoring/ Fire Command Centre monitoring.
• Maintain CCTV storage libraries.
• Preservation of evidence.
• Assist in law enforcement.
• Report all unusual incidents, take quick and appropriate actions to ensure the security and safety of the campus and their visitors and staff.
• Ensure proper documentation and records maintenance (service and attendance sheets, incident occurrence reports, staff training records, procurement related records).
• Monitor all unauthorised vandalism and removal of property, review and report accidents that happened
• Perform duties at lobby, patrol, escort duty and static duty.
• Inspect all areas for safety and fire hazard; and file reports on safety precautions.
• Assist on any assigned customer experience roles & responsibilities

Person Specifications

• Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, any field.
• Possess a valid Police Licensing & Regulatory Department (PLRD) Security Licence.
• Must have passed or be exempted from the required Workforce Skills Qualification (WSQ) module under the Progressive Wage Model (PWM) framework and is minimally WSQ-certified Security Supervisor.
• Attend 2 certificate modules (SSO Courses).
• CERT trained.
• 5 years related security experience required.
• Knowledge of security protocol and procedures.
• Good written and verbal communication skills.
• Organised and meticulous.
• Pro-active and independent.
• Considerate and professional in all communications and adaptable to change.
• Computer literate and competent with Microsoft Office applications.

ApplicationsThe UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past,
present and future. All qualified applicants, including those who identify as a part of marginalised group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

UWCSEA