Job Description

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career?

We are looking for a highly energetic and curious individual to fill the position of a Customer Experience Analyst Intern - Q-Commerce (APAC) in Singapore. If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you!

Responsibilities:

• Apply analytical skill sets to study customer behavior, issues, and satisfaction/churn drivers
• Cross-functional collaboration for process improvement with various local and regional departments such as operations, content, product and customer service
• Monitor key customer satisfaction KPIs such as NPS and Incident Rate across countries and present findings
• Support implementation of operational best practices in collaboration with country teams
• Work with stakeholders to ensure current projects are delivered in a timely manner
• Perform ad-hoc deep dives to test for various customer satisfaction hypotheses
• Draw out actionable insights and recommendations for Customer First initiatives that will improve end-to-end customer experience

Requirements:

• Obsession for customer-centricity, while solving complex operational issues
• Strong data analytical skills to discover patterns and trends, with a knack for report writing and presentation
• Strong oral and written communication skills
• Knowledge and/or experience with SQL
• Knowledge and/or experience with data visualisation tools (Tableau, Data Studio) is a plus
• Comfortable working autonomously in a fast-paced and often ambiguous environment
• Strong organization skills and ability to manage multiple projects simultaneously
• Hungry to make an impact!
• Commitment period of 5-6 months full-time and ability to start asap

What We Offer

• A dynamic and challenging working environment, with an extra steep learning curve
• The chance to excel and influence in a company and team where decisions are taken based on data insights
• Being part of a fast growing and global company
• A vibrant and international team with diverse backgrounds
• Growth opportunities based on your performance
• Flexible working environment

foodpanda is operated by the Delivery Hero Group (\xe2\x80\x9cDH Group\xe2\x80\x9d), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurant partners worldwide.

Foodpanda