Job Description

The Boutique Group of Companies comprises of four companies established in Singapore:

Boutique Education Pte Ltd -

Host Events Pte Ltd -

Frenchic Pte Ltd -

Bertie x Odie Pte Ltd -

We are looking for a Customer Experience Associate to work across the brands ensuring our clients receive first class service and attain high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role. Ultimately, you should help us achieve our business goals through offering exceptional customer service.

Responsibilities

Boutique Education

• Ensure sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries over email, telephone and WhatsApp)
• Using in-house system to schedule classes, change appointments
• Schedule Assessments for potential students
• Maximise the tutors\xe2\x80\x99 schedules to ensure they are hitting their target number of class per week
• Ensure the CRM system is maintained with relevant information
• Assist the General Manager in his day to day duties
• You will provide assistance and work together with your teammates to further improve the customer experience level

Host Events

• Assist the founder in securing bookings for the event space
• Handle customer queries in a professional manner
• Host viewings of the event space to potential customers and showcase the services offered
• Ensure that the venue is prepared as per clients requirements ahead of the event.
• Welcome visitors to the event space in a warm and friendly manner

Requirements

Skills/Experience

• Proven work experience as a Customer Service Associate, Hotel Front Desk or similar role
• Passionate about pleasing people
• Solid computer skills, including MS Office
• Excellent communication skills both written and oral
• Strong analytical skills with a goal-oriented attitude
• Diploma in hospitality or related field
• Mandarin speaker a bonus

The role is a full time position 10am-6pm Monday to Friday with occasional evening and weekend requirements subject to event scheduling.

We regret that we are unable to accept overseas candidates or those that require an Employment Pass for this role.

Benefits

What\xe2\x80\x99s in it for you?

• Attractive remuneration package
• 26 days annual leave plus national holidays
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of The Boutique Group together with management

The Boutique Group of Companies Pte Ltd