Job Description

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformxe2x80x94we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionxe2x80x94but most of all, it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, youll be part of a nimble group empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesxe2x80x94ready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people globally who think thats work worth doing.
Customer Experience Consultant (Pre-sales)
Why We Have This Role

• Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching sessions to more in-depth workshops.
• This team dives deep on key deals and strategic accounts to positively influence time to close, average deal size and overall win percentage.
• The XM Strategist for our enterprise business will act as an expert advisor across our core XM domains (customer, employee and market research) as well as across several key industry verticals including retail and B2B.
• While most of your efforts will be focused in the pre-sales environment, some of the additional cross-functional initiatives may include input in product direction, content generation, contributing to analyst reports/relationships, attending events, and influencing account-based marketing activity.

How Youll Find Success

• Thrive as a subject matter expert focused on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.
• Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Effectively consult with management of customer organizations.
• Participates in sales planning and business development activities.

How You'll Grow

• While this role is designated xe2x80x98enterprise, it is not dedicated. As such, there is opportunity to work across specialized verticals including healthcare, hospitality, telecom etc.
• The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g.,customer experience), but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., employee experience and market research).

Things Youll Do

• Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs.
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
• Influence go-to-market strategy for XM:

• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events

What Were Looking For On Your CV

• College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.). Graduate degree preferred.
• Experience working in or with enterprise teams owning CX, EX or MR functions within name-brand organization
• Experience consulting on the design and implementation of Experience Management (XM) Programs - Employee or Customer
• A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
• A strong understanding of industry trends and an ability to articulate for the layperson
• Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers

What You Should Know About This Team

• We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
• Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
• Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.

Our Teams Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices, we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: , ,
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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