Job Description

We are seeking a

Customer Experience (CX) Strategist

on a

1-year renewable contract

to shape and elevate end-to-end experiences across services and platforms. This role isn't only about designing workflows -- it's about

analysing insights, facilitating workshops, and breaking down complex processes

to create actionable, people-centred solutions. You'll work alongside a collaborative team that values both all-rounders and specialists with complementary strengths.

Key Responsibilities

Define CX strategy and frameworks that align with organisational objectives. Lead research and facilitate workshops to uncover insights, align stakeholders, and co-create solutions. Map customer and employee journeys to identify systemic improvements and opportunities. Translate complex operational processes into clear, human-centred experiences. Establish CX KPIs (satisfaction, loyalty, engagement) and drive continuous improvement. Partner with stakeholders across business and technology functions to embed CX thinking into strategy and execution.

Qualifications

3+ years' experience in CX strategy, service design, or related field. Strong UX foundation -- skilled in research, facilitation, and process simplification. Proven ability to align diverse stakeholders and lead co-creation. People-oriented, collaborative, and comfortable supporting teammates with complementary skills. Track record in delivering measurable CX improvements.

Interview Process

Assignment submission is required to be considered for interview. Shortlisted candidates will attend a

60-minute interview

:

30 mins

: General interview with the hiring team.

30 mins

: Technical showcase of your assignment.