Job Description

:As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.Responsibilities:- Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer\'s issues in a timely and professional manner.- Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.- Utilize active listening skills to understand customer needs and preferences, and respond accordingly.- Collaborate with colleagues to achieve customer satisfaction targets.- Participate in training and development programs to continuously improve customer service skills and product knowledge.- Analyze customer feedback and provide insights to improve customer experience.- Develop and maintain a loyal customer base through personalized interactions and excellent service.- Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees- Steering and manage Customer\'s experience both on line and off line.- Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc- Provide and upkeep service recovery protocol.- Effectively supervises the day-to-day operation/activities of the customer service team- Any other ad-hoc assignment as assigned by the SuperiorsRequirements:\xc2\xb7 Diploma or Degree in relevant business related discipline\xc2\xb7 Proven track records in relevant role and responsibilities\xc2\xb7 At least 2 years\' experience in similar role\xc2\xb7 Strong written and oral English communication skills\xc2\xb7 Excellent customer-service orientation\xc2\xb7 Ability to communicate effectively with multi-departments and external stakeholders\xc2\xb7 Problem-solving skills and meticulous attention to detail\xc2\xb7 Good organisational and customer service skills\xc2\xb7 Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environmentBenefits:

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company\'s and individual\'s performances

Lotte Travel Retail Singapore