Job Description

Location: Singapore, Singapore
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.


In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:

Customer Management -

Build/Improve customer intimacy, perceptions & satisfaction level Proactively finding solutions to fulfil customers' orders and for Customers requests/complaints Work with Irvine/Orlando Team (Program, Warranty, PSE, CSM & Supply Chain) and Repair Shop to resolve issues Update & Upkeep of Customer Profile/Matrix Prompt answering to customers' queries

Quotation Management -

Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAP Timely generation of quotation via Salesforce/PartEdge/SAP. Timely quote approvals to be given to Workshop Ensure competitive Quotations are generated Follow-up on quotation approvals with customers To work with France/Orlando on any pricing and/or warranty issues

Repair

Order Management -

Handle Expedites/AOG situation Identify alternative solutions to fulfil customers' orders to avoid a Miss Ensure timely delivery of orders to the customers Ensure order backlog level is at targeted level Familiarize with contractual obligations for customers on contract with us Timely generation of reports to Customers/Program Managers

Job Requirements:

Min. "A" level or Diploma Candidates without prior experience are also welcome to apply Relevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantage Knowledge of Microsoft Office applications, especially Excel Familiar with SAP would be an advantage Excellent written and oral communication skills

Other Information:

Work Location: Changi North Rise Working Days: Monday - Friday Company transport provided from designated MRT stations.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.