Customer Experience Specialist
Shenton Way, Singapore, Singapore
Job Description
Job Responsibilities:
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
- Permanent
- West area (Shuttle service provided)
- Mon to Fri, 8.45am \xe2\x80\x93 5.30pm
- Up to $3,500
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind-set with a \xe2\x80\x9cCAN-DO\xe2\x80\x9d attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Experience in SAP will be an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1465136
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:$3500 per month
-
Employment StatusPermanent
-
Job LocationShenton Way, Singapore, Singapore
-
EducationNot mentioned