Customer Experience Specialist
Shenton Way, Singapore, Singapore
Job Description
Job Responsibilities:
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
- Permanent
- West area (Shuttle service provided)
- Mon to Fri, 8.45am \xe2\x80\x93 5.30pm
- Up to $3,500
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind-set with a \xe2\x80\x9cCAN-DO\xe2\x80\x9d attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Experience in SAP will be an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
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Job Detail
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Job IdJD1473636
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 per month
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Employment StatusPermanent
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Job LocationShenton Way, Singapore, Singapore
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EducationNot mentioned